Frequently Asked Questions
While our sales model has always focused on in-person sales, we are very excited to offer an online purchasing option.If you are more comfortable with placing you order via a telephone call I would be very pleased to chat with you about that special piece.I am availbale via email, telephone, of text.
We are happy to size your ring once at no charge. If resizing is required, the client will need to pay shipping both ways and for the time and materials required. Please contact me prior to returning the ring for sizing and I can give you an estimate of the cost.
We are pleased to provide FREE SHIPPING AND INSURANCEfor all orders within the contintal U.S. Returnshipping and insurce ins the resposability fo the client.
We always enjoy the challenge of creating a that special piece for you. Whether it is designing a custom piece with our gemstones, using that precious inherited piece, or incorporating those intriguing gemstone purchased while traveling.
Our history has always been to sell face to face at juried art festivals and our policy is that items can be returned within 3 days, however with internet purchases you may return for a full refund within 7 days of receipt. The piece must be in new, unaltered, and unused condition and contingent upon inspection upon receipt. Return shipping and insurance is the responsibility of the client. The refund will be returned via the original payment method.
Custom engraving is available, in-house, upon request.
What happens to the gold from my old setting
In most cases the value of the gold is credited towards the new setting. Occasionally a client will request that we use their old setting in their new piece and we are happy to discuss this option with you.
Do I receive an appraisal
Yes. As a professional appraiser I provide an appraisal for the intended use of obtaining insurance coverage. This document is not a simple receipt, but rather conforms to USPAS & American Society of Appraisers requirements and utilizes Gemological Institute of America practices and proceedures. Your appriasal package will be emailed to you within 1 week of item delivery.