Frequently Asked Questions

Online Ordering


While our sales model has always focused on in-person sales, we are very excited to offer an online purchasing option.If you are more comfortable with placing you order via a telephone call I would be very pleased to chat with you about that special piece.I am availbale via email, telephone, of text.




Ring Sizing


We are happy to size your ring once at no charge. If resizing is required, the client will need to pay shipping both ways and for the time and materials required. Please contact me prior to returning the ring for sizing and I can give you an estimate of the cost. If you are unsure of your size, please contact me. We have been workign with clients across the entire United Sates for many, many years and have become very proficient at sizing from a distance. TJ




Shipping


We are pleased to provide FREE SHIPPING AND INSURANCEfor all orders within the contintal U.S. Returnshipping and insurce ins the resposability fo the client. We ship USPS priority express fully insured for the value of your item. In most cases thsi shipping method is overnight. Once your pacakage is ready to ship, I will contact you with the tracking number and to confirm you will b available to receive the shipment.




Custom Orders


We always enjoy the challenge of creating a that special piece for you. Whether it is designing a custom piece with our gemstones, using that precious inherited piece, or incorporating those intriguing gemstone purchased while traveling. Should you have gems and diamonds in need a new stting, gige us a call and we would be happy to discuss how to make that happen.




Return Policy


Our history has always been to sell face to face at juried art festivals and our policy is that items can be returned within 3 days, however with internet purchases you may return for a full refund within 7 days of receipt. The piece must be in new, unaltered, and unused condition and contingent upon inspection upon receipt. Return shipping and insurance is the responsibility of the client. The refund will be returned via the original payment method.




Engraving


Custom engraving is available, in-house, upon request.




What happens to the gold from my old setting


In most cases the value of the gold is credited towards the new setting. Occasionally a client will request that we use their old setting in their new piece and we are happy to discuss this option with you.




Do I receive an appraisal


Yes. As a professional appraiser I provide an appraisal for the intended use of obtaining insurance coverage. This document is not a simple receipt, but rather conforms to USPAS & American Society of Appraisers requirements and utilizes Gemological Institute of America practices and proceedures. Your appriasal package will be emailed to you within 1 week of item delivery.





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